Utility companies are responsible for transmission and delivery of electricity even in energy deregulated parts of Texas and should be contacted in the event of a power outage. Your retail energy supplier may provide you competitive electric rates or exceptional customer service, but they cannot repair power lines or restore your service. In the case of an emergency, contact:

Depending on the state where you live, you’ll get your electricity bill from your local electric utility or your electricity provider.  Either way your electricity bill generally has two line items: supply and delivery. The supply charge is for the actual electricity used and this is paid to your electricity provider. The delivery charge is for the transmission and distribution of electricity and this is paid to your local electric utility.  In most states you will receive these charges on one bill, and the company that collects your payment will make sure that the appropriate parties are paid for their services.
You can sort, filter, and shop by pricing at YOUR specific usage level, which lets you shop and compare electricity plans based on the rates you’ll actually experience on your bill, inclusive of hidden fees and taxes. This ensures you’re not misled by the cheaper rates often advertised by electric providers…those “teaser rates” associated with higher usage levels that many households never enjoy because their usage level never reaches that pricing tier.

Every state that is deregulated requires their electricity providers to be licensed or certified by the state in order to sell electricity. Your state’s public utility commission website keeps an up to date list of these electricity providers so that you can be certain that you are purchasing electricity from an authorized electricity provider. All of the electricity providers represented on ElectricityPlans.com are authorized electricity providers in the respective states where they do business.
Just be sure you know what you’re signing up for. Just Energy doesn’t have the best track record when it comes to transparency. In recent years, the Massachusetts Attorney General ordered the company to pay $4 million in restitution to customers who were charged exorbitant rates and cancellation fees that did not appear in Just Energy’s advertising. As part of the settlement, Just Energy agreed to run all its advertising past an independent monitor.
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