Just Energy’s style of Contract Summaries doesn’t make it easy to parse out exact details, leaving blank spaces where rate and term length info should appear. On the third page, you’ll find densely typed Terms and Conditions that confusingly conflate Just Energy’s natural gas and electricity plans. It’s heavy on the legalese but light on the data that you’ll want to nail down before making a purchasing decision, like rate. We couldn’t get a clear price or explanation on what happens after commitment without enrolling in a plan.
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Just be sure you know what you’re signing up for. Just Energy doesn’t have the best track record when it comes to transparency. In recent years, the Massachusetts Attorney General ordered the company to pay $4 million in restitution to customers who were charged exorbitant rates and cancellation fees that did not appear in Just Energy’s advertising. As part of the settlement, Just Energy agreed to run all its advertising past an independent monitor.
There are a variety of different types of gas and electricity plan that are currently out there for prospective customers to consider. Some plans offer fixed rate deals , these allow you to be sheltered from price rises over an agreed period of time. Other plans allow you to manage your entire account online, making it easier and more efficient for you to handle your energy supply.
TDSPs or EDUs are the companies and people who own and maintain utility poles and power lines. They are the ones that you call when your power goes out. These utility companies are responsible for the physical delivery of electricity to your home or business. Before deregulation, everyone was required to buy their electricity from their local utility company. With deregulation, the supply of electricity was opened to competition while the delivery of electricity continues to be regulated by the state’s public utility commission.
Statement regarding savings: How your price compares. This is usually a generic statement that you may or may not be getting a better price than you would from the utility company, also known as the Electric Distribution Company, or EDC. Your local EDC sets a “price to compare” and any competitors’ plan may be lower or higher by several cents a kWh.