The PUC’s mission is to protect customers, foster competition, and promote high-quality infrastructure. In addition to regulating the states electric utilities and implementing legislation, the PUC offers Texas residents assistance in resolving consumer complaints. If you have a complaint with your electricity company you can go to the official PUC website and file an informal complaint.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.
In Pennsylvania, you can choose from the EGSs operating in your area, or stay on with your default provider — your EDC. Currently, less than half of all Pennsylvania’s residential customers have made the switch. If you’re among that number, moving to an EGS could get you cheaper rates, better rewards, and more say in what fuels generate your electricity. Whichever you choose, your electricity will get to you just the same because the EDC is always responsible for delivery.
The Virgin Islands, in fact, has some of the world’s most expensive electricity precisely because it doesn't have the means to diversify its energy portfolio. The territory depends entirely on imported crude oil to run its petroleum power plants, and as a result, its energy goes for between 50.8 and 54.8 cents per kWh as of last year. This business-repelling price far exceeds that of countries whose energy is considered steep compared to the U.S. average, namely, Denmark ($0.41 cents per kWh), Germany ($0.35), Spain ($0.30), Australia ($0.29) and Italy ($0.28). This year the Virgin Islands has tried to reel in businesses with substantial tax breaks, but the savings might not be enough to offset the eye-popping electricity bill.
Switching electricity supplier could shave pounds off your bills. But it’s not always about how much hard cash you could save. You might be fed up with poor customer service, you might want greater visibility of your usage through an app or you might want to choose your supplier based on their green credentials, or whether they supply a smart meter.