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Deregulation allows you to choose from a variety of retail electricity providers, much like you’d shop around for a telephone or internet provider. When choosing an electricity provider, the process is completely hassle-free. You will not have any service interruptions, your electricity will still be just as reliable as before, and your monthly bill will continue to arrive. If your power goes out, your utility will still be the one to call. The only change will be under the supply portion of you bill. There, you will see the provider you selected and the rate you approved.
According to a 2016 J.D. Power national report, switching from the utility company to an REP is not as attractive as it once was. Deregulated markets aim to drive down costs and encourage innovation but has really only succeeded in the second — the price gap between utility rates and retail rates has actually been closing. But deregulation has been successful in championing green energy and improving customer service. This improvement shows up in some impressively high J.D. Power ratings.
A CLEC is a local exchange carrier providing local telephone service in competition with the incumbent local exchange carrier (ILEC). Midcontinent Communications is an example of a CLEC serving South Dakota customers. See a complete list of CLEC companies (124 KB). Some companies, such as Qwest, Midstate Communications and Knology, can be both a CLEC and an ILEC (see above) in different service areas.