That means that customers in Houston paid an average of $5,500 more for electricity over a 14-year time span beginning in 2002, according to the group that buys electricity on behalf of municipal governments in Texas. The calculation, which uses data from the U.S. Energy Information Administration, assumes monthly electricity use of 1,300 kilowatt hours.
This company has more plan variety than any other we looked at, though most of them seem more flashy than functional. And some seem weirdly niche — like "Connect to Comfort," a 24-month plan that comes with a Hive Hub and a Hive Active Thermostat, smart home devices that allow you to control your heat and A/C via app. Like many of Direct Energy’s plans, how good of a deal it is depends on how closely its offers align with your established habits.
We’ve done some of the work for you. We homed in on five of the biggest electric companies in Pennsylvania: Constellation Energy, Direct Energy, FirstEnergy Solutions, Green Mountain Energy, and Just Energy. We compared their plans, rates, special offers, and philanthropies, then dug into the contract fine print to uncover sneaky fees and the truth about discounts. Because most providers offer a range of options, we also looked at the companies behind the plans — paying attention to their corporate impact, customer service reputation, and customer resources in particular.
Generally, the generation of electricity is unrelated to anything on your bill. Power plant companies generate electricity and sell it to utilities as well as retail electricity providers in deregulated areas. The electricity is then resold to you, the customer. Transmission and distribution is taken care of and charged to you by your utility, regardless of what company supplies the electricity. These charges are separate from the supply portion of your bill.
Know that Green Mountain’s cheapest advertised plans are all variable rate plans. “Pollution Free,” “Pollution Free Try 3,” or “SolarSPARC 10 Try 3” all advertise a great initial rate — a full cent below Pennsylvania’s 8.49 cent “price to compare” — but its variable rates means the company can raise them at any time. The two “Try 3” plans just lock in the low introductory rate for three months instead of one. The flipside of fixed rate: Should prices fall, you’ll be locked into a contract with a constant, elevated rate for two more months.
Just as impressive: Its overall J.D. Power score for customer satisfaction. The 1,000 point score considers price, communications, corporate citizenship, enrollment and renewal, and customer service. At 709, Green Mountain Energy scored the highest of all Pennsylvania companies, well above the 669 state average, and a solid 20 points ahead of the next closest provider we looked at — Constellation.
Prior to electricity deregulation in select areas of the United States, the electricity that powered homes and businesses came from the utility company and customers could not compare electricity providers. With electricity deregulation continuing to expand and electricity providers in the mix, residents and businesses should be sure to understand where their electricity comes from, how it’s delivered, and how the cost is divided.
If you’re looking for a new electricity deal, you’re not alone: 319,000 electricity customers switched energy supplier during January 2018, according to OFGEM*. Shopping around for the best electricity deal is simpler than you might think – but there are bound to be a few questions. Here’s everything you ever wanted to know about comparing electricity deals.