The PUC’s mission is to protect customers, foster competition, and promote high-quality infrastructure. In addition to regulating the states electric utilities and implementing legislation, the PUC offers Texas residents assistance in resolving consumer complaints. If you have a complaint with your electricity company you can go to the official PUC website and file an informal complaint.
While you have the power to shop electricity in Wichita Falls, your chosen retailer is not in charge of power lines or can help with any type of electrical emergency. The local utility is in charge of all transmission and distribution lines, including all electrical infrastructure used to power your home or business. Oncor services Wichita Falls electricity, and all emergencies (including power outages), should be called in to 1-888-313-4747.