Just as impressive: Its overall J.D. Power score for customer satisfaction. The 1,000 point score considers price, communications, corporate citizenship, enrollment and renewal, and customer service. At 709, Green Mountain Energy scored the highest of all Pennsylvania companies, well above the 669 state average, and a solid 20 points ahead of the next closest provider we looked at — Constellation.
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Deregulation seeks to drive down costs and spur innovation by breaking up energy monopolies. In their place, two separate entities take care of 1) generation and 2) distribution. Electric Generation Suppliers (EGS) create electricity and set their own prices for consumers. Electric Distribution Companies (EDC), a.k.a., your local utility company, bring that electricity to your home.
Electric utilities are responsible for the distribution, or delivery, of electricity to the customers who live in their service area. The electric utilities also employ the lineman that restore your power after a major weather event and repair the downed power lines and damaged poles. Every month you will see a delivery charge on your electricity bill. This is for the transmission and distribution of electricity to your home or business. The amount charged for the delivery of electricity is still regulated by your state’s public utility commission. These delivery rates are subject to change at least twice a year and they pay for the maintenance and operation of the poles and wires that serve your residence or business.
As the leading producer of nuclear energy, the U.S. has some of the world’s cheapest electricity—which for the industrial sector averages between 6.75 and 9.33 cents per kWh. These prices are either trumped or competitive with other nuclear power-producing countries such as Russia ($0.11 cents per kWh), Canada ($0.10) and China ($0.08). India, which doesn't quite make it into the top 10, generates 30 billion kWh annually at an average of $0.08 cents per kWh.
The takeaway here is simple. As is the case in Washington and Iceland, if a state or country has an abundance of natural resources, it should take advantage of them to drive down the price of a kWh to attract businesses. Diversification is especially essential where possible. Without businesses and industries paying to draw power from the electrical grid, the local economy stagnates.
We’ve done some of the work for you. We homed in on five of the biggest electric companies in Pennsylvania: Constellation Energy, Direct Energy, FirstEnergy Solutions, Green Mountain Energy, and Just Energy. We compared their plans, rates, special offers, and philanthropies, then dug into the contract fine print to uncover sneaky fees and the truth about discounts. Because most providers offer a range of options, we also looked at the companies behind the plans — paying attention to their corporate impact, customer service reputation, and customer resources in particular.
Switching electricity supplier could shave pounds off your bills. But it’s not always about how much hard cash you could save. You might be fed up with poor customer service, you might want greater visibility of your usage through an app or you might want to choose your supplier based on their green credentials, or whether they supply a smart meter.