Utility companies are responsible for transmission and delivery of electricity even in energy deregulated parts of Texas and should be contacted in the event of a power outage. Your retail energy supplier may provide you competitive electric rates or exceptional customer service, but they cannot repair power lines or restore your service. In the case of an emergency, contact:
Ameren Illinois is the only company that delivers electricity to Champaign residents (Ameren Illinois, 800-755-5000). However, there are many retail electric suppliers who supply electricity. Residents may choose to receive their supply from Ameren or another provider, residents are encouraged to research before choosing a supplier. Visit this page on the Ameren site for more details.
Switching electricity supplier could shave pounds off your bills. But it’s not always about how much hard cash you could save. You might be fed up with poor customer service, you might want greater visibility of your usage through an app or you might want to choose your supplier based on their green credentials, or whether they supply a smart meter.